Public offer Vostok Food
Terms of purchase, weight approval, payment, delivery and return.
Editorial from
Seller and buyer
Vostok Food LLP (Vostok Food), BIN 160240015879, offers individuals to purchase products for personal and family use under the terms of this offer. Store website - https://vfood.shop. Phone: +7 702 266 36 50. Legal address: Republic of Kazakhstan, Almaty region, Karasai district, Irgelinsky rural district, Irgeli village, Almaty - Bishkek highway, building 686. Written requests: by registered mail to the specified legal address of the LLP.
The assortment includes nuts, dried fruits, candied fruits and other products presented in the catalogue. The name, sales unit, quantity, price and agreed transfer conditions are determined for each order separately. Wholesale deliveries are subject to a separate agreement.
Opening hours: 07:00–17:00 Almaty time. The time for consultation, assembly and delivery is agreed with the manager. The legal address is intended for details and written requests; Arrival for goods is possible only at a separately confirmed address and time.
Placing and confirming an order
The buyer selects goods and weight, then delivery or pickup and sends a request with contacts. For delivery, he checks the address and selects a tariff for an approximate calculation of costs. The application number confirms its receipt. The manager contacts the buyer and agrees on the availability, actual weight, amount of goods and delivery time. Replacement of goods or change in the agreed unit price is permitted only with the consent of the buyer.
After approval, the buyer is given the final composition, quantity and amount of goods, delivery date and a link to the current version of the offer. The manager issues remote payment for goods from the terminal. Acceptance is payment of the agreed order. Delivery is not included in this payment: the buyer pays the actual cost directly to the aggregator after receiving the order. The manager confirms the carrier’s conditions and the possibility of such payment before dispatch. Registering, receiving a WhatsApp code and browsing the catalog does not constitute a purchase in itself. For a confirmed promotion with free shipping, an exception to Section 4 applies: the carrier is paid by the store, the buyer does not pay for the agreed delivery.
The version of the terms and conditions that was in effect at the conclusion of the contract is applied to the placed order. Subsequent changes to the site do not change the terms of an already concluded agreement without the consent of the parties.
Price and weight
Prices are indicated in tenge per designated sales unit. Final retail price includes applicable taxes. The estimated delivery cost is shown separately and is not included in the amount of payment for goods to the manager.
The cost of a weighted product is calculated based on the actual weight and the agreed price per unit. The selected tolerance limits the weight during assembly, but does not allow arbitrary write-offs. When choosing “No excess”, an increase in quantity requires a new approval.
If the total amount is higher than what has already been paid, the buyer is asked to agree on an additional payment or reduce the quantity. Independent debiting of an additional amount without an agreed payment transaction is not possible. If the cost has decreased, the difference is refunded. Unavailable items will not be replaced without the buyer's consent.
If a promotional code is accepted in an application, its rules are saved along with the application. The percentage discount is recalculated to the actual cost of goods at the saved application prices; it does not apply to delivery. Before payment, the manager records the final payment and the buyer’s consent. One promotional code cannot be combined with other promotional codes or individual discounts. The terms and conditions of each promotion are published at https://vfood.shop/help/promotions.
Payment and transfer
The site accepts applications without online payment. After receiving the application, the manager contacts the buyer, agrees on the availability, exact weight and amount of goods and issues a remote payment from the terminal. The order is sent after confirmed receipt of payment for the goods.
The available payment method and total amount will be communicated prior to payment. When paying by card through the bank payment page, the buyer enters the details directly in this form. Store employees do not ask for a PIN, CVV or banking app access code. The seller provides a document confirming payment in accordance with the procedure established by law.
The Yandex Delivery calculation on the website serves only to estimate costs and does not record the actual cost. After the calculation expires or the address and cart change, it needs to be updated. The buyer pays the actual shipping cost directly to the aggregator upon receipt of the order. Before dispatch, the manager confirms the carrier, terms and availability of payment by the recipient. If this method is not available, other conditions are agreed upon separately with the buyer; they are not automatically replaced by the store writing off delivery.
An exception is a confirmed promotion with free delivery: if its conditions are met, the store pays for delivery, the buyer does not pay for it. The address in Almaty or the nearest suburb and the final cost of goods from 50,000 ₸ are confirmed by the manager before payment. If the conditions are not met, changes are agreed with the buyer before payment; Paid delivery is not automatically assigned. An increase in the carrier's tariff after confirmation of the promotion does not increase the buyer's payment for the agreed delivery.
Before sending, the manager checks the collected order, the number of packages and actual weight with the packaging, checks receipt of payment for the goods and the agreed delivery conditions. An employee's mark for payment is not a banking transaction. Sending an application on the website does not call a courier and does not debit money from the buyer.
Travel times and courier arrival times shown are approximate. Order assembly is added to the travel time; After the courier is appointed, the arrival point is specified. The workload of couriers, traffic conditions and other conditions may change this guideline. The transfer period agreed with the buyer is determined separately.
City, address, delivery payment method and delivery time are agreed upon before dispatch. Pickup is possible at a confirmed address and time; The legal address should not be considered the point of issue. If it is impossible to fulfill the agreed order, the seller informs the buyer about this and agrees on a new execution or cancellation with a refund of the amount paid to the seller for goods not delivered and services not provided.
Upon receipt, check the order contents, packaging, quantity and visible defects. A photo will help you understand the handling, but the absence of a photo or video of unpacking does not in itself deprive the buyer of his rights. Reference images of the crop and a map of growing regions do not replace information about a specific batch of goods.
Quality, cancellation and return
Before the delivery of the goods, the buyer has the right to refuse the order, including the one already paid. When selling by description, the seller has the right to demand reimbursement of reasonable expenses incurred in executing this order, in accordance with paragraph 3 of Article 450 of the Civil Code of the Republic of Kazakhstan. Such expenses must be justified; There is no fixed penalty for refusal. If the refusal is due to a violation on the part of the seller, the buyer's statutory rights apply. The cancellation procedure does not limit the rights in case of defects in the goods already received.
The seller transfers products that meet the order and mandatory requirements for quality and safety, with the necessary information about the composition, expiration date and storage. If there are any defects, the buyer has the right to make legal claims, including replacement, price reduction or refund where applicable.
The exchange of food products of good quality solely due to a change in preferences is not made according to the fourteen-day return rule for non-food products. This does not limit the rights in case of defects, incorrect contents of the order, false information or violation of the terms of transfer.
Please provide the order number, what happened and what solution is required. A written claim can be delivered to the seller or sent by registered mail to the legal address indicated above. The absence of a sales receipt is not the only reason for refusal if the purchase can be confirmed otherwise. A response to a written complaint is sent within ten calendar days from the date of receipt. If you disagree with the buyer’s requirements, the response must be motivated and supported by documents; copies of supporting documents are attached to the response.
When returning a payment by card, the money is returned to the card from which the payment was made, in accordance with the rules of the bank and applicable legal requirements. The period for reflecting the transaction on the account depends on the bank; return information is provided to the buyer. The terms of the offer do not reduce the mandatory rights of the consumer and the deadlines for fulfilling the requirements provided by law.
Data and requests
To fulfill the order, only the necessary contacts and order information are used. Processing rules are described in the privacy policy. Newsletters and personal recommendations require separate selection and are not a condition of purchase.
Disputes are resolved according to the legislation of the Republic of Kazakhstan. The buyer retains the right to appeal to the authorized bodies and the court in the manner prescribed by law.
For questions regarding the protection of consumer rights, you can contact the Committee for the Protection of Consumer Rights of the Ministry of Trade and Integration of the Republic of Kazakhstan or its territorial department. Current contacts and application procedures are available on the official website of the Committee; An electronic appeal to a government agency can be sent through eOtinish.